Royal Woods Resort

Please inform Royal Woods Resort in advance of your expected arrival time

You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation

Guests are required to show a photo identification and credit card upon check-in

Please note that all Special Requests are subject to availability and additional charges may apply

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff

Certain services and amenities may be reduced or unavailable as a result

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes

Guests need to meet one or more requirements to stay in this property: proof of full Coronavirus (Covid-19) vaccination, a recent valid negative Coronavirus PCR test, or recent proof of Coronavirus recovery

A damage deposit of AUD 200 is required on arrival

This will be collected by credit card

You should be reimbursed within 7 days of check-out

Your deposit will be refunded in full via credit card, subject to an inspection of the property

Please note that this hotel will not accept any reservations for groups in which all guests are under the age of 18

Any guests under 18 years of age traveling without a parent or legal guardian must present a signed letter from their parent or legal guardian accepting responsibility for any damages

You must show a valid credit card and photo ID (passport or driver's license) upon check in

This credit card and ID must be in the same name as the guest's name on the booking confirmation, and a copy will be retained by the hotel

In accordance with Queensland regulations, as of the 9th of July 2021, it is mandatory that all visitors including customers, guests and contractors sign in with the QLD Covid-19 Check-in App

Please keep in mind while booking, that this will be expected of you upon arrival at our resort

If you do not have a smart phone, one of our friendly staff members will help to get you signed in manually

If you do not wish to be registered through the QLD Covid-19 for any reason, we will unfortunately not be able to accommodate you by QLD law

With the safety of our guests and our own team in mind, our staff will be wearing masks at all times when helping guests

We kindly ask that when QLD government regulations specify the use of facemasks as mandatory, that all visitors to the resort please observe the rules and wear a mask when interacting with staff or other guests

If you refuse to wear a face mask without a proper exemption, we unfortunately may not be able to accommodate you at our resort

If you have any questions regarding these matters, please contact us via phone or email and we will be happy to help