Pablo Luther | Jan 19, 2018

Excellent, educational and hands on place for chocoholics. Not just for kids either. Samples were delicious. Hands on chocolate making was a fun activity. Highly recommend!

Michael Ramm | Jan 19, 2018

That was fun! We where here once before on a Saturday afternoon and couldn't get in, because we didn't bought the ticket in advance. How ever if you do buy the tickets in advance and get in, it's a really enjoyable experience! The tour guide explains how chocolate is made, from farming the beans until the sweet, melting tentation in your mouth and you get to taste all that too! I can definitely recommend this place and would say that it doesn't matter how old you are, if you love chocolate, this is place definitely worth a visit!

Raphael Menderico | Feb 12, 2018

The chocolate tour is 90 minutes long but worth every minute. They go over every single step of producing chocolate, from the raw cacao fruit, roasting, mixing, and so on. The guides are quite knowledgeable and give lots of information about chocolate making. In addition, you make your own chocolate with toppings and collect it at the end. For english speakers, a warning: it is almost impossible to join the German-speaking tours if your grasp of the language is not good enough, you'll miss a lot of good information.

Rachel Menzies | Dec 9, 2017

A great experience. Your learn about how chocolate is made. Don't eat before you go - there is lots to be eaten while you are there. You also make your own bar of chocolate to take home. Well worth the time let price. I'll be recommending it to anyone going to Hamburg. We went to the English tour, which was brilliant.

Issa Maalouf | Dec 12, 2017

one of the best experiences in my life!!! I advise you to book the chocolate museum tour in advance to find the right tour in English or German... it is 15 euros per adult and the tour takes 90 minutes...first you enter with your group you start tasting chocolate on a thin biscuit...then you the guide will start taking you from the first beginning of the cocoa trees and fruits...and then you will go through the whole chocolate process phases; the area where it is planted, grains fermentation and roasting, different machines used to produce the chocolate and finally the packing machine...there are many chocolate tastings dark and sweet chocolate...it is a day to remember...it is highly recommended!!!

Josip Rosandić | Mar 11, 2018

My first ever chocolate factory visit so I just gotta give it 5 stars. With guided tour you get to see how chocolate is made from beans to final products. You can also taste different things along the way and at the end you get to make your own chocolate. Entrance to tour is 15 € per person. When you are done with the tour you can buy all sorts of fine and mostly expensive things in the shop. Definitely recommended!

S Di | Mar 14, 2018

What a great experience. I made sure to book a ticket in advance ( one day before ). You receive the ticket via email and can use your smartphone to show the ticket - no need to waste paper and print it out. The tour was well thought out and extremely informative. For any knowledge level of the chocolate making process, this should be worth it. You receive multiple samples throughout the tour and you have the experience of making your own bar ( with whatever additions you want ). I'd recommend to anyone visiting the city and has a sweet tooth.

Adam Tweedie | Mar 16, 2018

Fantastic value! Very informative with a great friendly English speaking guide. One of the most interactive tours I have had the pleasure to experience. Expect to taste some chocolate but not just in the form you are used to. Highly recommended.

Ashley | Apr 8, 2018

A lovely experience and something a bit different to do! The tour and activities are well combined, with no long periods of standing around and listening. If you want to go I'd recommend purchasing your ticket at least one day in advance, online. It's only €12 in advance and includes your own bar of chocolate! There are small lockers available to store your stuff during the tour and lots of nice chocolates to purchase after.

Erik Wilde | May 1, 2018

You have to book guided tours, but it definitely is worth it. The tour takes you through the whole process of cocoa bean production to the final wrapped piece of chocolate, and you can always taste things along the way. You even get to make your own chocolate bar! The tour lasts 90min, and I found it to be very interesting and very entertaining.

Lavinia Chiper | May 28, 2018

Nice experience to discover the way chocolate is made. I definitely liked the fact that you can make your own chocolate bar and that you can taste the chocolate at each stage of the process. It was a beautiful experience. Great to be there with kids as well as it's very educational.

Sebastian Hjelm | Jun 27, 2018

Really interesting experience with a lot of tasting! Friendly and knowledgeable staff. Could have had a section with more in-depth information though.

Themis Bezioulas | Jun 6, 2018

Absolutely must see when visiting Hamburg! Best chocolate I've ever tasted in my whole life, plus Babs was a total delight! One of the best experiences I've had in Germany!

Eugene Tan | Aug 1, 2018

We were very excited about visiting this museum and attending the guided tour. This was going to be a highlight of our trip for the kids. Unfortunately, due to our travel schedule, we could not be there at a time when an English-speaking tour was available. We were assured that if we bought the English guide book, we would be able to follow along a German-speaking tour. The guide book was very detailed and provided a lot of good information, and we have kept it as a reference after our visit. Unfortunately, it was very difficult to follow the German-speaking tour while trying to read everything in the English guide book. Our tour guide was fantastic and did her best to help us along but she had many other guests to attend to. In the end, we didn’t get the full value of the tour and the kids were quite disappointed. This is a wonderful museum and a great guided tour but non-German-speaking visitors should not be given the impression that they can follow the German-speaking tours with just an English guide book. If we’re ever in the area again, we’ll be sure to book an English-speaking tour instead.

Kieran Gray | Aug 3, 2018

A very good experience overall - all the staff were friendly and helpful throughout and the chocolate was delicious! We arrived just too late to join the English-speaking tour, but they offered us a comprehensive and clear guide for us if we wanted to join the next tour in German instead of wait another 45-60 minutes for the next English tour. During the tour, we learned about he chocolate making process, made our own chocolate bars, sampled chocolate on several occasions, then got to collect our decorated bar and put it in packaging at the end. The staff saw that my 6yr-old son was not quite enjoying just looking at the guide book after making his chocolate bar, so they stepped in and let us join the English group in front, which was above and beyond! The only thing stopping me giving full ratings is the lack of proper ventilation, especially during the particularly hot summer weather and being a chocolate factory! There were a couple of fans, but they did need more in order to keep visitors comfortable during the 90 minute tour.

Daniel Vestergaard | Aug 8, 2018

This is a great experience and it’s worth the money. The staff is very friendly. Speaking for my self I was a little late, but there was no problem with getting my ticket and joining the tour. The experience is cozy, interesting, informative and delicious - Fantastic - 5 stars from here.

John Doven | Aug 8, 2018

Don't miss this interactive visit as it is worth. The english guide is very good, you may really learn a lot about chocolates, and if you go with kids, it will be an unbelievable experience. At each tour stop you may try some kind of chocolates, and at the end you'll get the chocolate bar you you customized by yourself.