Shangri-La Hotel, Hangzhou

location_on Hangzhou, Xihu, 78 Beishan Road - View on Map


Standing on the beautiful shore of Hangzhou's West Lake, the luxurious Shangri-La Hotel occupies 40 acres of rolling hills and lush greenery. It offers 3 dining options, an indoor pool and outdoor tennis courts.



Shangri-La Hotel, Hangzhou's facilities

Most popular facilities
Safety & security
  • Smoke alarm
  • Fire extinguisher
Miscellaneous
  • Air conditioning
  • Facilities for disabled guests
  • Soundproof rooms
  • Lift
  • Heating
  • Designated smoking area
  • VIP room facilities
  • Family rooms
  • Bridal suite
  • Non-smoking rooms
  • Non-smoking throughout
Reception services
  • Luggage storage
  • Newspapers
  • Tour desk
  • 24-hour front desk
  • Ticket service
  • Private check-in/check-out
  • Concierge service
  • Express check-in/check-out
  • ATM/cash machine on site
  • Currency exchange
Common areas
  • Garden
  • Sun terrace
  • Terrace
Cleanliness & disinfecting
  • Guest accommodation sealed after cleaning
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Use of cleaning chemicals that are effective against Coronavirus
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
Business facilities
  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities
Safety features
  • First aid kit available
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
Activities
  • Aerobics paid
  • Tennis court
  • Bike tours
  • Cycling
  • Live sport events (broadcast)
  • Happy hour
Physical distancing
  • Physical distancing rules followed
  • Mobile app for room service
  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas
Cleaning services
  • Trouser press
  • Laundry
  • Ironing service
  • Shoeshine
  • Daily housekeeping
  • Dry cleaning
Services
  • Internet services
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
Transport
  • Shuttle service (additional charge)
  • Airport shuttle
  • Car hire
Food & Drink
  • Tea/Coffee maker
  • Minibar
  • Refrigerator
  • Electric kettle
  • Bottle of water
  • Chocolate or cookies
  • Wine glasses
General
  • On-site parking
  • Parking
  • Free parking
  • Private parking
Shops
  • Shops (on site)
  • Gift shop
Entertainment and family services
  • Kids' outdoor play equipment
  • Children television networks
Pool and wellness
  • Fitness centre
Bathroom
  • Shower
  • Bath
  • Hairdryer
  • Bathrobe
  • Free toiletries
  • Toilet
  • Private bathroom
  • Slippers
  • Bath or shower
  • Toilet paper
  • Toothbrush
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
Room Amenities
  • Safety deposit box
  • Hot tub
  • Iron
  • Pants press
  • Desk
  • Ironing facilities
  • Seating Area
  • Heating
  • Dressing room
  • Carpeted
  • Sofa
  • Soundproofing
  • Wardrobe or closet
  • Cleaning products
  • Clothes rack
  • Drying rack for clothing
  • Heated pool
  • Plunge pool
  • Pool towels
  • Shallow end
  • Trash cans
  • Pajamas
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Non-feather pillow
  • Hypoallergenic pillow
Media & Technology
  • Pay-per-view channels
  • TV
  • Telephone
  • Satellite channels
  • Cable channels
  • Laptop safe
  • Flat-screen TV
Services & Extras
  • Wake up service/Alarm clock
  • Wake-up service
  • Alarm clock
  • Towels/sheets (extra fee)
  • Towels
  • Lockers
  • Key card access
Outdoor & View
  • View
  • City view
  • Quiet street view
Accessibility
  • Upper floors accessible by elevator
  • Entire unit wheelchair accessible
  • Toilet with grab rails
  • Adapted bath
  • Walk-in shower
  • Lowered sink
  • Accessible by lift
Spoken Languages
  • Chinese
  • English

4 reasons to choose Shangri-La Hotel, Hangzhou

Prices you can't beat!

Manage your booking online

Safe & secure checkout

English speaking staff


Good to know

work Check-in: From 14:00
Check-out: Until 12:00
wifiInternet: Wired internet is available in the hotel rooms and is free of charge.
local_parkingParking: Free private parking is possible on site (reservation is not needed).
petsPets: Pets are not allowed.
child_friendlyChildren:
  • All children are welcome.
  • Up to two children under 7 years stay free of charge when using existing beds.
  • Up to two children from 7 to 13 years are charged CNY 104 per night when using existing beds.
  • One child under 2 years stays free of charge in a child's cot/crib.
  • One child under 18 years is charged CNY 350 per night in an extra bed.
  • The maximum number of extra beds in a room is 1.
  • The maximum number of total guests in a room is 4.
  • The maximum number of children's cots/cribs in a room is 1.
FAQ about Shangri-La Hotel, Hangzhou
The fine print:

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist

In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19)

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff

Certain services and amenities may be reduced or unavailable as a result

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist

Guests are required to show a valid government-issued ID card or passport upon check-in


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