South Pacific Hotel

Guests are required to show a photo identification and credit card upon check-in

Please note that all Special Requests are subject to availability and additional charges may apply

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff

Certain services and amenities may be reduced or unavailable as a result

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19)

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist

Reasonable evidence must be provided on arrival

If it isn't provided, your booking will be cancelled on arrival

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19)

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size

A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property

Guests need to meet one or more requirements to stay in this property: proof of full Coronavirus (Covid-19) vaccination, a recent valid negative Coronavirus PCR test, or recent proof of Coronavirus recovery

栢斯餐廳-La Pacifica Restaurant is closed from Fri 04 Mar 2022 until Sat 31 Dec 2022 老雪園LAO XUE YUAN is closed from Fri 04 Mar 2022 until Sat 31 Dec 2022 Wako Sake Bar is closed from Fri 04 Mar 2022 until Sat 31 Dec 2022 Bar is closed from Fri 04 Mar 2022 until Sat 31 Dec 2022 Fitness centre is closed from Thu 09 Dec 2021 until Sat 31 Dec 2022 For reservations made by a third party, you will need to complete an authorisation form, copies of the front and back of the credit card and photo ID from the card owner 7 days before the arrival date

South Pacific Hotel is not a Designated Quarantine Hotel/quarantine hotel appointed by the Hong Kong Special Administrative Region (HKSAR) government

We will not accept room reservations and stay requests made by the person who is under the HKSAR government’s compulsory quarantine order

In the meantime, we will strictly comply with and will take relative measures and adjust services in accordance with the latest requirements of the HKSAR government’s “Prevention and Control of Disease Ordinance”

1

Check-in requirements: Guests who arrive at the hotel need to scan the latest version of the "LeaveHomeSafe" mobile application of the Hong Kong SAR Government and display the QR code on their "Vaccine Pass" as "Blue Code” or specify “Amber code*” guests

In the meantime, to protect the health and safety of our in-house guests and our staff, South Pacific Hotel will not provide accommodation services to person who: ⚫ Is with “Red Code” in Vaccine Pass ⚫ Has tested COVID-19 positive within 48 hours (PCR) polymerase chain reaction Test or before check-in the room's rapid antigen test (RAT) test, or has stayed at the premises there have been diagnosed of COVID-19 OR within the area(s) under compulsory testing in the past 7 days ⚫ Has symptoms of an infection, including but not limited to fever, cough, shortness of breath, breathing difficulty, or sore throat

⚫ Addresses / premises provided or declared are currently under restriction-testing declaration (RTD) or Compulsory Testing Notices (CTN)

⚫ Is pending admission to isolation facilities upon confirmed infection of COVID-19 *Must need to reserve a designated accommodation plan provided by the Hotel With a view to reducing the contact of the above-mentioned people with our guests, all guests are requested to fill in a health declaration form with full address, and provide travel history within the past 7 days, while checking in to ensure all guest information provided is true and updated

The hotel reserves the right to seek all remedies available by law for any false statement

2

Upon register, guests are required to provide a PCR test report negative within the last 48 hours, and after entering the room, they need to complete the RAT test in the room themselves, and within the first hour after check-in, report the result through the WeChat QR code provided in the front desk

If they fail to provide a negative PCR report upon check-in, guests will need to conduct a RAT test in the lobby, and the result has to be negative before entry into the guest's room

3

The hotel will provide the guests with a quick test kit

Guests are required to take a rapid antigen test kit every 7 days consecutive stay during their stay

Kindly according to the report date provided by the front desk to report the test results for the record

4

During the stay, the hotel will provide guests with room cleaning services once a week for long-staying guests (scheduled every Thursday), and once every three days for individual guests (The cleaning day will be notified upon arrival)

Guests need to use the room service light button or phone to notify the housekeeping department when the room can be cleaned up, and the guest needs to leave the room when cleaning

Additional cleaning services will be charged at HK$100 each time, while the deep cleaning service fee is HK$500 each time

5

We do not arrange room changes for all guests after check-in in generally

6

If a guest is unfortunately classified as preliminary positive or a positive during their stay at the hotel, Hotel front desk staff will contact the local medical institution on behalf of the guest, and the guest must stay in the room until government personnel takes the guest to the hospital or the quarantine location assigned by the government, and the guests are not allowed to go out of the room area

Moreover, the prepaid room rental will be deducted from the additional disinfection and deep cleaning fee of HK$2,500, and the balance will be refunded to the guest (if there is no prepayment or the prepaid balance is less than HK$2,500, The hotel will ask the guest to pay or make up for it)