Guests' reviews
Q D | Mar 16, 2018
great museum especially for kids. Worth the money as you get to see the museum and do the mail rail which is very informative and great for explorers. Lots of activities in the museum that teach you a lot of things you didnt know before. I can recommend a visit
Jnib | Feb 24, 2018
Brilliant place if you're into postal history, engineering history or you just like quirky. The place smells of old switch gear and machine oil. The museum displays are nicely done without destroying the original structures. The post train loop is very good with a good commentary and a couple of videos which are projected on walls of the sorting platforms. The train loop provides an insight into a working world beneath the streets of London. The actual museum is quite small, geared towards children, but pleasant as it gives a gentle, nostalgic view of the postal service in a bygone age. Worth visiting if you are a post freak or if you have some time to spare and you're in the area.
Catherine Hunt | Feb 10, 2018
Well worth booking in advance so that you can ride the mail rail (separate entrance over the road) as well as see the museum. It's joint ticket, but railway gets busy and you might not get on at weekends if you haven't booked. It's a brilliant trip, but the tiny carriages aren't for the claustrophobic! Museum fabulous for adults with interest in social history, my son loved being able to send messages through the vacuum tunnel.
L H | Feb 5, 2018
Great museum. Good artifacts and the mail ride was cool. The mail ride is often ‘not working’ but we were lucky. The stamps, which you can email yourself a picture of your own head did not work and emails did not arrive. Have attempted to contact them only to be asked what pictures we took. There were two other activities that had also broken (the phone and mail/post drop) which seemed the most interesting so was a shame. My son bought a light up ball in the shop only for a member of staff to demand he put it in his pocket and not play with it. I would hate to recommend someone to go here until they fix things but we did enjoy it - just be ready for things not working!
Mikayla Zagoria-Moffet | Feb 26, 2018
When someone first recommended it, I thought it was mad, but the exhibit was wonderful and really engaging for my four year old. We got tickets for the small town thing and stayed overlong to go there, but he didn't enjoy that at all-- to be honest, the museum on its own was great!
Also, staff went WAY above and beyond. My son dropped a small toy dinosaur down one of the fixed examples of mailboxes (made of metal and inaccessible). We asked if there was any way to open it and they said no, so we said thank you and went to grab something from the cafe. A few minutes later, they'd gotten someone from their management out to see if they could lift the structure up to retrieve the toy and managed it, delivering it back to us. They told us they hadn't wanted to get my son's hopes up if they couldn't get in. We were incredibly impressed with their sensitivity and the effort they put into retrieving something basically worthless and tiny, but important to a child. AMAZING.
Derek Tsang | Apr 4, 2018
Visited the museum earlier this month with 3 year old daughter. It's a decent family outing, spent roughly 2 hours there. There's a separate area for the younger kids to role-play, the mail rail, and the museum itself. Something different but not somewhere where you'd go back regularly.
For more a more detailed review, feel free to Google my blog 'ABC Dad UK blog'
David Haig | Apr 10, 2018
Very well set up for Children, but for adult philatelists, its a bit light on content. At minimum there should have been a full run of every British stamp from 1840 to the present on display. Unfortunately the post office railway was not running the day I visited. Worth a visit to say you've been there, but I probably will never return as there's not enough advanced content.
Emilie Aarons | Mar 26, 2018
Absolutely amazing museum. Factual but fun at the same time with incredible facts about postal services underneath London. The train ride gives an insight to the struggles they faced and how much really happened in such a short space of time. Excellent venue for parties as well!!!!
Ivelin Ivanov | Mar 31, 2018
Good place to visit if you would like to learn about the postal history, you will have chance to ride on a small train 🚉 and explore the underground tunnels how to transport all the post under Central London. Lots of fun staff for kids as well. Great day out.
Jamie Hillier | May 23, 2018
The Mail Rail is a novelty and an interesting environment but doesn't cover the physical distance underground that I had hoped for - its journey seems to end prematurely. It would have been nice to spend longer down there and then pop up later in a different part of London. I would have also enjoyed a live tour guide instead of the recorded audio to bring a better sense of storytelling and energy to the experience. Note that there's not space for more than one adult on each of those seats!
The museum itself is well suited to families with a lot of interactive opportunities for children - but not a huge quantity of substantial reading to be done.
So spent a good couple of hours there but definitely a bit over priced for what it was.
David Porter | May 31, 2018
Very interesting little museum - well worth a visit. The train ride was especially fun for adults and children and was educational. There is a lovely cafe on site which was reasonably priced, that served snacks and meals. Just wish it had some signposts on the way to guide you from the underground station. Would definitely recommend.
Bridget Skinner | Jun 8, 2018
The train ride is really excellent. The carriages are extremely small inside as they were originally used to carry the mail. The journey is only about 15 minutes long but at the three platforms is an audio visual display showing the history of the Rail Mail. The Postal Museum is in a separate building over the road and well laid out with good exhibits about the postal service.
Cigwatch | May 30, 2018
It is a wonderful place to visit. The ride on the Mail Rail is very exciting and interesting, and with lots of exhibits to see. Across the road is the wonderful Postal Museum, which would appeal to young and old. Also good refreshment facilities, to relax after the visit. I was amazed at the amount of interesting exhibits to see.
Mark Waples | May 23, 2018
Really interesting place. Kids were won over quickly. Would be good if they repaired the interactive exhibits as quickly and as well as they used to fix the Mail Rail trains! Lots out of order. Mail Rail is a great experience.
Dermot Tuohey | Jul 12, 2018
This is a very interesting museum to visit along with the mail train ride across the road. The Post Office has been part of our lives for many years and brought about the change in communications which has contributed to where we are now in modern life.
The museum is in two parts which you pay separately for which includes a rile on the former underground railway and then an exhibition of mail history.The site is by one of the biggest sorting offices in London (Mount Pleasant).
I enjoyed my visit there and would recommend it as a place to go and visit
Iain Dewar | Jul 10, 2018
This was a nice and modern exhibit. The cost for an adult to the museum and underground train journey was £17.50.
The train journey is pretty routine. Automated voice guide. The seating is very tight and to watch some of the exhibits I would recommend sitting in the middle.
Overall, it seems to be tailored to families with children. It was impressive to see how well that was achieved.
We went on a Sunday and it was very quiet (but was also during good weather).
Debbie Martin | Jul 13, 2018
Such an awesome museum! Loved it all, very interesting. Ride on the mail train was very squashed (but you are warned of that) but fun and very informative.
The staff at the museum are EXTREMELY friendly and so helpful. From finding my tick that would not print on libe, to walking me to the train ride and even giving me advice on getting back home. Really, really nice!!!
Linda Foulds | Jul 1, 2018
Loved it! A brilliant experience. We came with our two year old on a Sunday morning. It was bliss.
The Mail Rail train is well worth doing. The little one found it a bit scary, but don't let that put you off. If you're tall be aware its a bit cramped.
The soft play was a complete highlight- clean, well maintained and wonderfully thought out.
And the cafe is worth a visit too. £1.50 for fresh juice? Amazing value. And even the vegan with us didn't go hungry- a jackfruit salad sorted him out.
