Sofitel Melbourne On Collins

Guests are required to show a photo identification and credit card upon check-in

Please note that all Special Requests are subject to availability and additional charges may apply

Please inform Sofitel Melbourne On Collins in advance of your expected arrival time

You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation

In the event of an early departure, the property will charge you the full amount for your stay

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19)

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff

Certain services and amenities may be reduced or unavailable as a result

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services

A damage deposit of AUD 100 is required on arrival

This will be collected by credit card

You should be reimbursed within 7 days of check-out

Your deposit will be refunded in full via credit card, subject to an inspection of the property

Please note that there is a 1

3% surcharge when you pay with a credit card at the hotel’s reception desk

Please note that this property requires a credit card pre-authorisation upon check in to cover any incidental charges