More facilities
Situated in the heart of Nairobi, the extensive ground of Serena Hotel contains a fitness centre and spa. Guests can relax in a sun lounger beside the outdoor pool, which is surrounded by palm trees.
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Nairobi Serena Hotel's facilities
Most popular facilities
General
- Parking
- Free parking paid
- On-site parking
- Private parking
- WiFi available in all areas
Food & Drink
- Restaurant
- Room service
- Bar
- Breakfast in the room
- Packed lunches
- Snack bar
- Kid meals
- Kid-friendly buffet
- Wine/champagne
- On-site coffee house
Business facilities
- Meeting/banquet facilities
- Business centre
- Fax/photocopying
Reception services
- 24-hour front desk
- Express check-in/check-out
- Currency exchange
- Tour desk
- Luggage storage
- Concierge service
- Lockers
- Invoice provided
Pool and wellness
- Sauna
- Fitness centre
- Spa and wellness centre
- Massage
- Outdoor pool
- Sun loungers or beach chairs
- Sun umbrellas
- Spa Facilities
- Spa lounge/relaxation area
- Spa/wellness packages
- Fitness
- Kids' pool
- Swimming pool
- Swimming Pool
Common areas
- Garden
- Terrace
- Outdoor furniture
- Outdoor fireplace
Miscellaneous
- Non-smoking rooms
- Facilities for disabled guests
- Lift
- Soundproof rooms
- Non-smoking throughout
- Air conditioning
- Designated smoking area
- Wheelchair accessible
- Toilet with grab rails
- Lower bathroom sink
- Emergency cord in bathroom
Transport
- Airport shuttle
- Car hire
- Shuttle service (additional charge)
- Airport shuttle (additional charge)
- Shuttle service
Entertainment and family services
- Babysitting/child services
- Children's playground
Cleaning services
- Laundry
- Dry cleaning
- Ironing service
- Trouser press
- Daily housekeeping
Shops
- Barber/beauty shop
Services
- Internet services
- WiFi
- Free WiFi
Safety & security
- Safety deposit box
- 24-hour security
- Security alarm
- Smoke alarms
- CCTV in common areas
- CCTV outside property
- Fire extinguishers
Cleanliness & disinfecting
- Hand sanitiser
Food & drink safety
- Physical distancing in dining areas
- Food can be delivered to guest accommodation
- All plates, cutlery, glasses and other tableware have been sanitized
- Breakfast takeaway containers
- Delivered food is securely covered
Safety features
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
- Process in place to check health of guests
- First aid kit available
- Face masks for guests available
Physical distancing
- Cashless payment available
- Physical distancing rules followed
- Screens or physical barriers placed between staff and guests in appropriate areas
Spoken Languages
- Italian
- French
- English
4 reasons to choose Nairobi Serena Hotel
Prices you can't beat!
Manage your booking online
Safe & secure checkout
Free wifi available
Nearby attractions
Good to know
| work | Check in: From 12:00 Until 23:30 |
| Check out: Until 10:00 | |
| wifi | Internet: WiFi is available in all areas and is free of charge. |
| local_parking | Parking: Free private parking is possible on site (reservation is not needed). |
| pets | Pets: Pets are not allowed. |
| child_friendly | Children and extra bed policy:
|
Please inform Nairobi Serena Hotel in advance of your expected arrival time
You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation
Guests are required to show a photo identification and credit card upon check-in
Please note that all Special Requests are subject to availability and additional charges may apply
Payment before arrival via bank transfer is required
The property will contact you after you book to provide instructions
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas
Airport transfers and excursions within Nairobi are available at a surcharge
Please contact the property at least 48 hours prior to your arrival
Full flight details are required
Guests' reviews
A five star hotel of international standard. Unbeatable ! The garden facing the lobby is unique unlike in other hotels. The sitting area on the ground floor near the bar is very cozy n comfortable. The hanging umbrellas in this area do not blend with the ambiance, they should b removed. The staff r courteous n they make u feel special. Bravo to Serena Hotel Nairobi
I stayed here in March of 2017 for a couple of days. The staff was amazing and accommodating to our every need. The food in the hotel was fantastic. And they helped us to set up transportation when we needed to go out. The room was very comfortable and suitable for our needs. I would stay there again if I ever go back to Nairobi
This is a classy old style hotel, with a great pool and surrounding garden area for eating. It's calm and quaint, rooms are huge and you feel transported to 50y ago... It's in the center near important areas, food menu is traditional, varied and well prepared.
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