The National September 11 Memorial & Museum (also known as the 9/11 Memorial & Museum) is a memorial and museum in New York City commemorating the September 11, 2001 attacks, which killed 2,977 people, and the 1993 World Trade Center bombing, which killed six. The memorial is located at the World Trade Center site, the former location of the Twin Towers that were destroyed during the September 11 attacks. It is operated by a non-profit institution whose mission is to raise funds for, program, and operate the memorial and museum at the World Trade Center site.
A memorial was planned in the immediate aftermath of the attacks and destruction of the World Trade Center for the victims and those involved in rescue and recovery operations. The winner of the World Trade Center Site Memorial Competition was Israeli-American architect Michael Arad of Handel Architects, a New York- and San Francisco-based firm. Arad worked with landscape-architecture firm Peter Walker and Partners on the design, creating a forest of swamp white oak trees with two square reflecting pools in the center marking where the Twin Towers stood. In August 2006, the World Trade Center Memorial Foundation and the Port Authority of New York and New Jersey began heavy construction on the memorial and museum. The design is consistent with the original master plan by Daniel Libeskind, which called for the memorial to be 30 feet (9.1 m) below street level—originally 70 feet (21 m)—in a plaza, and was the only finalist to disregard Libeskind's requirement that the buildings overhang the footprints of the Twin Towers. The World Trade Center Memorial Foundation was renamed the National September 11 Memorial & Museum in 2007.
|Monday||9:00 AM – 8:00 PM|
|Tuesday||9:00 AM – 8:00 PM|
|Wednesday||9:00 AM – 8:00 PM|
|Thursday||9:00 AM – 8:00 PM|
|Friday||9:00 AM – 8:00 PM|
|Saturday||9:00 AM – 8:00 PM|
|Sunday||9:00 AM – 8:00 PM|
Leandro P. | Mar 4, 2018
A place for the silence. It's an architecturally and artistically extraordinary memorial masterpiece work. In the park there are two fountains in the same place as original towers; in each, an infinite number waterfall jets fall to nowhere in a deep black abyss. A confirmation that mankind is devoted to create, to feel and above all, to live. Come to stay and respectfully reflect that, in the end, life always triumph!
Jake Anderson | Feb 10, 2018
Absolutely amazing. Worth every penny and more. This was a wonderful way to honor the thousands of lives lost on that terrible day. Anyone who visits NYC should set aside some time to go here. It is extremely organized and clean. Employees are great as well. A must see.
Kaitlin Holmes | Feb 17, 2018
Excellent museum and excellent staff. This is a very emotional experience, tears were in my eyes the whole time. I highly recommend renting the audio guide. I think it's a good supplement to the museum. Also, plan a good hour to two hours to really take your time and learn.
Beny Jackson | Feb 26, 2018
This is what I most looked forward to seeing on my visit to NYC. With the rush of the city, it's an incredible change to walk into the memorial and see the shift in behavior of people. It's quiet. You can hear the rushing of the water and whispers. Everyone uses this as a time of reflection of the horrible tragedy that took place, of the lives lost, the change that happened throughout the entire country. Everyone should also go through the visitor center to watch the videos played of the stories from survivors and family members of those lost. Such an incredible experience that everyone should have an opportunity to see.
Diane Ofori | Feb 18, 2018
Very informative. There was a lot I felt that really concentrated more on the building then the people but apart from that it was a really good experience. If you are going to visit the museum set yourself at least two three hours if you really want to read everything and absorbent everything and watch the presentations Etc
Kyle Kramer | Apr 4, 2018
Extremely humbling experience and amazing memorial. The sign that says visitors and invited to touch the names on the fountain was so cool to me. What a great way to honor the memories of the people we lost that day. This should be the first place anyone visiting NYC for the first time stops.
Laura Richardson | Mar 30, 2018
Gorgeous tribute. The guided tour of the grounds is well worth it. Or guide was very knowledgeable and pointed out details about the construction, trees, and design that I would have otherwise missed. Also, he told stories of various heros that day that were truly touching. The guided tour lets you go to the front of the museum entry line and skip the wait (although it still didn't keep a waiting tourist from swearing at us for going to the front of the line), which is a nice perk. The museum is beautiful. I am in awe of every detail that was thought out in order to honor those who lost their lives that day as well as their families. As you wind down to the bottom, don't miss going into the entry that says photography not permitted. This exhibit walls you through the sequential events of that day. Very touching experience.
Bill Just | Mar 12, 2018
Very moving and an expansive memorial to those who died and those who survived. It is said that average visit time is 2 hours. Family group stayed 2.5. But if you are alone or with someone who has time, you could spend a day...there are multiple engaging videos, artifacts, and everything else related. Considering all there is to see, a very reasonable fee. Highly recommend. Do it.
Aymara Sandoval-Garcilazo | Apr 1, 2018
Very touching and mind provoking. Makes you appreciate life. The staff way friendly and knowledgeable. I highly recommend visiting this museum, but if you have young children just expect them to not run around.
AC CHASE | May 7, 2018
Very emotional place to be but I found great comfort in how dedicated people are to those who lost their lives in 9/11. Remnants of the towers are present in the museum as well as a staircase that would have led out to the exit. I found the architecture to be very interesting in the way of how the building collapsed. I loved listening to the Firemen who were present on that day. They are always up there, so stick by them if you want to know what history 9/11 impacted the Fire Dept. They have no problem talking in great detail about what they remember on that awful day.
Samuel Schneider | May 6, 2018
I was 11 when 9/11 happened. As most people can I can recall where and what I was doing. I was in the 6th grade when the teachers gathered all of us in to the Science room to explain to us what had happened earlier in the morning. I was 11 and the actual magnitude of what happened in New York that day never truly registered. 17 years later I visited the 9/11 memorial and walking the grounds really brought to perspective the loss. When I walked to the edge of each fountain where a tower once stood I could feel my stomach sink as deep as these fountains. They were massive and in the center of the fountains the water fell in to what appears to be an infinite black hole. White flowers were placed on the names inscribed on the memorial of the people's birthday's that day. It was a surreal visit that brought more meaning and understanding to that day.
patricia tonna | Apr 22, 2018
Beautiful beautiful tribute to all who lost their lives on that terrible day. Spent about an hour here and noticed how nice and quiet it was despite busy busy roads being pretty close by. The Survivor Tree was absolutely full of blossom and looked amazing amongst the rest who are still yet to bloom from winter. The memorial pools was a sad part of the area as seeing the names, touching them, reading them make you really think not only about that person but your own life, you can't help it. Must see part of NYC....
Corey Reilly | Apr 14, 2018
Profound. Touching. Deep. Heavy. Just a few words to describe this place. There is no detail missed, no aspect, missed, very in depth. Our tour guide was fantastic. Of course there is a charge to see this place... you ever heard of upkeep and maintenance? Plus so much of that money goes to the families of this tragedy. If you feel it should be free, you are missing the point of this memorial.
Scott Toal | Apr 28, 2018
The gravity of this memorial carries with you for days. Make sure you set aside the time to take in all the monument offers and spend the time at each area to fully grasp the moment. The design and layout of the monument is expertly put together to give the viewer insight into what happened on 9/11 at that site and the impact it had on people's lives around the NYC, the USA and even throughout the world. Definite visit and prepare to be moved.
aaron knowles | Jun 11, 2018
The museum is an amazing and heavy experience. It is huge on the inside with many different types of exhibits. It is well maintained. Please do not let your children touch the pieces. It’s disrespectful to slow them to do that. The staff is very helpful. The whole site is just gorgeous and very well built. Lines move quickly.
Jay F | Jun 1, 2018
Awesome memorial! We came down here just after touring One World Trade. It was an overcast day but that made for better views. We were there at 11:30 AM and the crowds weren’t all that bad. I would go a little earlier of I could do it again. Such an incredible memorial and it’s amazing to see how much care was put into memorializing where the twin towers used to stand. I have not been to the site since shortly after 9/11 and it’s unbelievable to see the area now. So glad we came!
Ben Daniel | May 20, 2018
I was in DC and NYC for six days as a tourist and visited several places. This was easily the most powerful place of my trip, quite possible of my life. It's very well organized and invokes a wide range of emotions. The memorials and narratives were fascinating. We had only 90 minutes before we had to leave and I was not able to see everything. I'd recommend at least 2-3 hours set aside for this memorial. Worth the price of admission. I'd like to go back again someday.
Bob Gooch | May 9, 2018
This memorial is more meaningful and more beautiful than pictures I've seen and the pictures I'm posting can convey. There is a hushed tone surrounding this area. The voices of people lower in both volume and tone. The city itself seems to quiet creating a sanctity I did not expect. It is solemn without being morbid. The sound of rushing water is almost all you can hear. It is simple. It is beautiful. It gently says, " Some of us died here. More of us live here. None of us have been broken here. From death we give you beauty, from hate we give you grace. Welcome to New York."
Nicole Johnson | Jun 6, 2018
The memorial itself is beautiful, however words alone cannot do this place justice. It is something which should be experienced first-hand. This is more than just another "site to see", but is a memorial to remember all of those who died in the attack. Visiting the memorial where the large fountain is at is free, but the nearby museum costs to enter. If you choose to visit the museum it is handicap accessible, with the exhibits being in an area that's below ground level. The exhibits that are in the outer ring are able to be photographed, however there is an inner main exhibit at this level for which you need to pass through a glass revolving door to enter. Photos are not allowed in this area. The inner main exhibit has the bulk of items and footage from the attack on display, and is a very powerful display with tissue boxes placed around the area. This is certainly a place I would recommend anyone visit, but be mindful of the significance of this site.
gevorg cholakyan | Jul 12, 2018
This Memorial is a must see if you are in the New York area. Do not think twice about going. We took the subway and very easy to find and navigate through. We did not take the guided tour because we felt like everything was really well laid out and easy to access. There's a lot to read a lot to see and a lot to learn. They had a beautiful museum with 3D sculptures and buildings. You get to learn a lot about the different people this horrible incident affected and a little bit about their lives. It's a beautifully done Memorial. Take time to walk through on your own to reflect and appreciate.
Steve A. | Jul 2, 2018
You cannot see pictures or read a review that will make you feel what you experience in person. Well done museum. Atmosphere makes you feel the somber tone of that day. Amazing artifacts and details. Well organized and incredibly moving. You cannot go to New York and miss this. Give yourself a 4 hour block of time because there is a lot to experience.
Anthony Laurence | Jun 24, 2018
This is one of the more moving memorials I’ve been to. In fact maybe the most. I was pretty young on 9-11 and don’t know anyone who died personally, but this is an extremely powerful place. I’m not really a spiritual person in the traditional sense either, but this is sacred ground. I found the pools to be incredible. You couldn’t quite look over far enough to see the bottoms as if they flowed downwards on forever. In some senses they do I guess.
Cinthia Olveda | Jul 4, 2018
Extremely emotional. We went in thinking we had seen it all since we were alive when the 9/11 incident happened. However this place is a Resourceful and well documented space from the beginning of the planning of the towers all the way to the post 9/11 incident, creation of the memorial, root cause of the event. They even showed recordings of the terrorists going into the airplane. They looked like normal business people travelling on first class most of them. Thee are also phone recordings of people saying their last good byes. At some point the documentation and pictures and recordings are so strong that even though the museum is pretty crowded you will hear barely anybody talking. There is just no words in that moment to describe the feelings. Going to that museum is a very humane thing to do to remember those who passed as well as their loved ones.
Kyrawr 01 | Jul 8, 2018
Very emotional experience. The museum overall is well laid out and has lots of information stands to read since it is overall a self-guided museum. At the very bottom level, there is a room/collection of rooms that are typically referred to as the heart of the museum. It is the most emotional area and also the most crowded but it is a must see if you plan to go to the museum. Touching stories and very interesting information that schools just don't teach you.
William Woodard | Aug 6, 2018
Well done. We were with a large group and only had time to visit the Memorial so this review won't help those wanting to hear about the Museum. The 9/11 Memorial is large and impressive. We have an equally impressive Memorial here in Oklahoma for an equally horrific event. One of the really excellent features of the 9/11 Memorial was how the falling water is designed to mask out the sounds of the city making it much easier to remember and reflect. It is very well done and a must see, in my opinion, for anyone visiting New York City. If we ever get back to the City we will certainly take time to see the Museum and were sorry that we were not able to do so this trip.
Rakhi Bhattacharya | Aug 12, 2018
Beautiful place. There are no appropriate words to describe this memorial. You will be rendered speechless. The memorial is peaceful, the serene flow of the water is calming. Names of the victims of this senseless crime are etched on the walls. It's a place that grants peace and inspires peace as well. If you are in downtown Manhattan this place is a must see. Right next door is the museum. Depending on the season eg, summer etc, be prepared to stand in line a bit.
Kevin Loo | Aug 4, 2018
Spend the money and go into the museum. It is worth it. Use the kiosk on both sides to avoid long lines. We didn't know about it until we waited on line until got really near. There's is an extra charge though. The exhibits are powerful and full of photos and memories. You won't see much photos online as photos inside are not allowed. Expect to spend 2 to 5 hours.
Urban Cohort | Jul 14, 2018
We went in on a NY Pass so jumped the queues. Staff were helpful beyond the call of duty, (even the police officers who I find very surly in NY!) My mobility impaired mother in law was given a wheelchair at security, and people couldn't help enough. The exhibition is excellent but in my view slightly confusing but oh so affecting! I could have spent hours more. The lighting is atmospheric, and photography restrictions apply in some areas. Overall a very good visit. Highly recommended if you are in NY.
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