Hotel Cielo

location_on Playa del Carmen, Centro, Calle 4 entre la 5ª y 10ª Avenida - View on Map


Free Wi-Fi and cable TV are included in each air-conditioned room at this charming small hotel. Located just 50 metres from Playa del Carmen Beach, it has authentic Mexican-style décor.

Located just one block from the beaches of the Mayan Riviera, Hotel Cielo was inspired by a love story and named after the roof top view all guests can enjoy during their vacation in Playa del Carmen. Hotel Cielo is one of the few remaining Playa del Carmen hotels that honors classical Mexican architecture, a detail that adds an authentic Mexican charm to your stay, with contemporary guest services and amenities. You will fall in love not only with the story that started Cielo Hotel, but the people who continue the tradition of building great vacations that provide value and variety. Hotel Cielo is now a smoke free facility!



Hotel Cielo's facilities

Most popular facilities
Business facilities
  • Meeting/banquet facilities
Reception services
  • 24-hour front desk
  • Tour desk
  • Luggage storage
  • Concierge service
Common areas
  • Terrace
  • Sun terrace
Miscellaneous
  • Non-smoking rooms
  • Family rooms
  • Non-smoking throughout
  • Air conditioning
Transport
  • Airport shuttle
  • Car hire
  • Shuttle service (additional charge)
  • Airport shuttle (additional charge)
Services
  • Internet services
  • WiFi
  • Free WiFi
Safety & security
  • Safety deposit box
  • 24-hour security
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
Cleaning services
  • Daily housekeeping
General
  • WiFi available in all areas
Activities
  • Happy hour
Cleanliness & disinfecting
  • Hand sanitiser
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers
  • Delivered food is securely covered
Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Thermometers for guests provided by property
Physical distancing
  • Single-room air conditioning for guest accommodation
Bathroom
  • Shower
  • Hairdryer
  • Free toiletries
  • Toilet
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
Room Amenities
  • Safety deposit box
  • Air conditioning
  • Iron
  • Desk
  • Fan
  • Private entrance
  • Tile/marble floor
  • Wardrobe or closet
  • Trash cans
  • Socket near the bed
  • Adapter
  • Non-feather pillow
Media & Technology
  • TV
  • Flat-screen TV
  • Streaming service (like Netflix)
Services & Extras
  • Wake-up service
  • Towels
  • Linen
  • Key access
Accessibility
  • Walk-in shower
Spoken Languages
  • Spanish; Castilian
  • English

4 reasons to choose Hotel Cielo

Prices you can't beat!

Manage your booking online

Safe & secure checkout

Free wifi available


Good to know

workCheck in: From 15:00
Check out: Until 12:00
wifiInternet: WiFi is available in all areas and is free of charge.
local_parkingParking: No parking available.
petsPets: Pets are not allowed.
child_friendlyChildren and extra bed policy:
  • Children of any age are allowed.
  • Children up to and including 7 years old stay for free when using an existing bed.
  • No cots are available.
  • No extra beds are available.
FAQ about Hotel Cielo
The fine print:

Guests are required to show a photo identification and credit card upon check-in

Please note that all Special Requests are subject to availability and additional charges may apply

Please inform Hotel Cielo in advance of your expected arrival time

You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation

Please note that a small refundable deposit is payable for beach towels


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