phone (866) 393-5158
|Monday||9:00 AM – 5:30 PM|
|Tuesday||9:00 AM – 5:30 PM|
|Wednesday||9:00 AM – 5:30 PM|
|Thursday||9:00 AM – 5:30 PM|
|Friday||9:00 AM – 5:30 PM|
|Saturday||9:00 AM – 5:30 PM|
|Sunday||9:00 AM – 5:30 PM|
My Husband and I purchased this excursion and we were very pleased with the experience. We bought the Premium package, so we were able to do more with Dolphins and we had a blast! The package also included photos of us. The staff, and our trainer were great! They explained the tricks with the dolphins thoroughly and demonstrated all that we would be doing with the Dolphins! You're not allowed to use your phone/camera to take own photos, they have professionals taking your pictures near the pool. & don't forget to bring your own towel, lockers are provided there.
I wish I could rate the pool experience separately from the rest of the business. I would give the trainers and dolphins 5 stars, the rest of the business is a nightmare. Disorganized all around, hard to tell what exactly you're supposed to do or where to go. We were missed when everyone got separated into groups even though we were with everyone. We were one of the first few to choose our pictures (which are insane prices) but the guy that put our order through screwed up so after waiting in line we find out our pics weren't there. We were told to go back and do it again. Then we are behind everyone, numerous employees said they are working on getting our 2 printed pics but we just waited and waited, so long that our bus driver was telling us we had to go. The business side is disorganized and employees seem to lack training which ruins the enjoyment of the experience.
I just returned from Dolphin Discovery Punta Cana a few minutes ago. Our family is a bit upset. When we arrived we were told that no cellphones or cameras were allowed, but we were never told when we purchased the tickets. We came with our cellphone ready to take our own pictures, but weren’t allowed. Very important to mention that this place is a pool, not the place you expect to see dolphins. It’s next to a highway. Nice show, but the pictures is a full rip-off. The prices here are exuberantly high. Check out their prices below: 1 photo $35+tax=$41😱 1 CD with the photos of ONLY ONE PERSON $90+taxes 2 people $160 +taxes 3 people $190+taxes Plus a cup with your picture. 🤦♂️🤦♂️🤦♂️ We purchased this tour at the airport at a Legendary company desk. We explained this at the Dolphin place, but they said nothing could be done: - “Rules are Rules. They should have told you.” - “No refunds. Take it or leave it.” As you guess, we were already there and had to take it. Not even a discount. A few minutes later there was another couple histerically mad at the place management. Really. I should receive a refund or at least the pictures. Check out their prices in the picture I added. What do you think? Comment below.
We had arrived at this facilaty as a family of 5 today. Our son was so excited to spend the 40 minutes with Dolphin. We had never experienced swimming with the dolphins, so we had gone with the smallest interaction package. Upon our arrival we were immediately approached by sales reps to add more onto our already purchased package, which we declined. Seeing and being able to pet and touch the dolphins was amazing however being hurded around for the several photos was not expected nor was it appreciated . We had already spent $500.00 as a family to enter the park and got to spend less than 5 minutes actually interacting with the dolphins. Interacting with the dolphins was all about posing for the cameras. My son wanted a single photo of him and the dolphin to take back to school to show his class, so we had inquired about the photo packages . They stated the packages were $300.00 USD which was absolutely outrageous , we had told them "no thank you", which at this point they had begun to bargain the prices lower. We still told them "no thank you" as they were still too high. I had asked what 1 photo would cost and we were told $15.00 USD so I had said I would take 1 photo of my son and the dolphin however the price of $15.00 did not include a photo of the dolphin 1 photo with the dolphin would cost $39.00 + taxes. I was so discusted by the prices of photos at this time we had to just leave. Puting both my son and I in tears that we did not even have a photo of our experience at the end and he has nothing to show his class. If we would have purchased photos this would have put us at $1,000 CND for a "40 minute " experience. After our own terrible experience we have read reviews further , and have noticed the managment of this company has only responded to "5 star reviews " and never a sincere apology to any negative experiences . Which leaves me to beleive they are not at all interested in rectifying any of the tourist or regular visitors concerns.
Great experience playing with dolphins in little groups of 8 people for 1 dolphin. A bit too commercial with staff being too pushy with the photos at enormous prices. A pity they don't propose cheaper options regarding the photos they would sell much more and make everyone happy. Drink menu without prices was also interesting part of the experience ...
We really enjoyed our experience with the dolphins - our trainer was great, friendly, knowledgeable and went out of his way to make sure we learnt about the dolphins and had a good experience. The facility is also very nice - clean, with a nice restaurant, shower/ changing facilities and a pool. The one negative was the photos - they don’t let you take your own so we bought the photo package. The process of actually getting your pictures was extremely disorganized and confusing. Other than that it was a great experience
Great adventure excursion in Punta Cana. You are IN the water with the dolphins... Say hello, up close and personal with the Marine park's family. Take a ride on a dolphin propelled boogie board.
Would have been 5 stars if they had a gopro, or would let you bring in the gopro. I understand they don't want you to take your own pictures so you buy theirs, but the cost was way to much buy theirs. Staff was mostly good. There were a couple that kept asking for tips.
Amazing experience! My boyfriend and I purchased our tickets before with the picture package which was totally worth it! The photographers captured great pictures and didn’t miss one thing. Our guide was Jesus and his dolphin was Goya. If you have the chance, try to get in his group! Personally, comparing to other groups I think he was the best guide there. He sang, danced, made jokes and made it the best experience I could have asked for. After everything was over, we got to review our pictures and have them all put onto a cd and had one printed for free. Definitely would recommend this place!!
The dolphin experience was wonderful. The facility was very clean. Did the 30 interactive one got to kiss and dance with dolphins. Pet him a few times and dolphins did tricks for us. No Cameras aloud at all. Photos are ridiculously priced. And we received no photo. Only a disc and email. Which I guess is fine. Can print the ones we want at home.
This was one of the greatest thing I have ever done. The staff was the greatest. So friendly and helpful.
Awesome time with the dolphins and trainers. That was the only great thing about it. The prices are way too high especially for pictures. $140 usd for a CD and a few physical copies. I'm extremely disappointed in myself for doing it but wouldn't have any memories from this if I didn't. Some staff were rude and I got the sense we were an inconvenience when asking questions.
Hubby and I thoroughly enjoyed our experience with the dolphins 🐬 today. We went on the excursion included in the Hard Rock Hotel credits. We paid a reasonable amount for the transportation and everything went smoothly: from registration on arrival, to lockers, life jackets, welcome photo pose, and the interaction with the photographer, assistants, trainer, aaaaand dolphin. Oh my, what majestic mammals they are! We had a previous dolphin interaction in the Bahamas and this was better value and overall experience by far. It completely exceeded our expectations: from the trainer’s knowledge, humor, and of course - the reason we all go: the dolphin experience is well worth the investment on the tour and the photos to document the memories. Thanks to all employees and yes, if you can, tip your trainer. We didn’t think to bring cash on our excursion, but would have gladly given him a small token of gratitude for the joy he helps bring to the families he encounters. One last thing: I cannot swim and the trainer and assistant went above and beyond to make me feel comfortable and able to do all the adventures with the dolphin. Would so do this again!!!
Be prepared for upselling to fancier experiences and photos, but go ahead and do it. It really is an incredible experience and well worth it. The dolphins appear to be very well-treated, and you get a good amount of time with them. You get to pet them, kiss them, be pulled through the water by them, and even pushed up out of the water by their noses. Don't forget a little cash to tip the trainer you are assigned to.
Absolutely amazing experience. Well worth the money! I've done many excursions with dolphins because their one of my favorites and by far this tops my list. One on one experience.
Very beautiful and an amazing time with our children but the photo packages are so expensive. We waited till the end and chose the tip two photos of the encounter. Other than that this was an experience I know our girls will never forget.
I had a lifeguard here who was super nice to me. I am not a thin person by nature but he helped me get fitted with a life jacket and really went above and beyond. I do feel bad for the dolphins. It is more crowded here than I had imagined. Bring a bit of money if you want to get a good photo session.
I enjoyed my time at Dolphin Discovery. Although fair warning its pricey. Pictures are 40$ individually and to purchase the whole set of photos is 130$. I just found that to be a rip off considering what I paid for to get in there. The entire excursion lasts for about an hour and a half.