The bedroom was very old and decayed. It obviously had not been updated since the 80s. (It doesn’t take much to paint a room at least). The carpet was awful and felt sticky in places, there seemed to be a loose floorboard below the carpet in one areathat caused me to trip, There was one towel for two people, we asked for another but none was forthcoming. Either way the bathroom was very old and rather tatty and not at all appealing. There was I think one electrical socket, perhaps two but if there was one behind the bed I was very reluctant to move the bed to look in case it fell apart. In this day and age that is ridiculous. There were raggy net curtains over the windows that were ripped, frayed and ancient. We checked in and didn’t really look too closely as we had a family crisis to attend to, but when we returned we saw how bad it was. There was no-one on reception to help, just a disinterested barman. So we decided to go. The photos on the website we’re nowhere near representative of the room we had. Perhaps there are other nicer rooms, ours was grim. There was no care given to the room, no attention, and even a large tall lightbulb protruding six inches above the very old lampshade on the desk. Someone couldn’t even be bothered to put the right size lightbulb in a lamp. In short, the message was, they couldn’t apparently care less. The photos on the website look nothing like the room we were given at the hotel. It’s tired, worn and very tatty. A pleasant enough person checked us in, but that was it. Nothing we liked, plenty we disliked so we left. I asked for a refund because the room was a million miles from what is on the website, and of course received no reply. I always like to support and stay at locally run, independent hotels. This one does not deserve my patronage. They need to rapidly improve or close. Premier inn next time, amazingly it’s a similar price.
Omg what a wonderful place and staff x and once more refurbished will be even more amazing. I called and spoke to a wonderful lady Diana who did everything she could to get me the 4 poster room at short notice, as it was a suprise for my partner's birthday. I got the room at a great price, As it was a secret the gentleman on reception (great guy) helped me sneak the key and had a giggle , was great, everyone played along. We ate in the restaurant the Nepal cuisine was fabulous, great taste great food. The shock on my partner's face when he saw the room was a picture. It was massive really comfy 4 poster bed , desk, TV , sofa and the bathroom was huge with a big bath. I felt like a princess . One of the sitting areas. Has grey crushed velvet big sofas with pillows nice and pretty to sit and chill in . The other pretty lady on reception made us tea and coffee and a very sweet young man carried it up to the room . As in previous reviews it does need attention in some areas but to be honest we didn't care as we were told about the refurbishment and it's a very old building that has so many beautiful features. Most important of all everywhere is clean , parking is ample staff were friendly and attentive. I only live a few miles away as can not travel far .... but we could have been anywhere we imagined. Thank you so much had a wonderful relaxing stay Donna xx Raunds
Room wasn't made up correctly, made up as a double not a twin. Mattresses were the most uncomfortable thing I've ever slept on and I've slept in some pretty precarious places! Room was at least 3 times hotter than the sun with no window however they did supply an industrial sized fan which sounded like a typoon jet. Worryingly no fire escape plan in the room and no fire exit signs. Weren't told when or where breakfast would be served even though we had prepaid for it. Outdoor seating area was full of rubbish and staff just walked passed it. Room had no facilities at all really and the t.v was the size of a postcard. Every floor in the building creaked and my days the water system for the toilet sounded like a small tsunami when filling back up, not ideal in the middle of the night. Breakfast was a comedy act in itself. When I asked the gentleman on the front desk when breakfast was he said should be about 8 but the chef wasn't there yet, this was at 7:58. The chef turned up at 8 but it turned out breakfast was meant to be served from 8:15, ok fair enough. Half past 8 our order was taken, we were asked what we wanted without even looking at a menu so we opted for a full English. The breakfast was finally served at 8:45, bearing in mind we had planned to leave at 8:40 for a prior engagement. The food was of poor quality, toast and eggs both undercooked and the plate was swimming with so must grease from the eggs the Americans tried to invade the plate. On the plus side however ample parking, due to the lack of guests for the above reasons I suspect. Bar food was nice and the beer was enjoyable enough to try and black out all the bad parts. In conclusion I wouldn't stay here again even if I won a free stay fron the back of a cereal box. In fact I'd rather stay in the cereal box as there's a 99.4% chance I would have a more enjoyable stay.
Bedrooms need completely redoing. The bathroom door knocked into the toilet meaning I had little room to get in. The wall was riddled with damp. The plaster was ready to fall off too. In the bedroom the radiator was on. Staff said they would switch it off then they said they couldn't so suggested we opened the window. No other room offered. Not good. Left as not sweating the night there.
Very run down, arrived on the Monday after work and was told the kitchen was closed as its not open mondays but they still tried charging £25 meal allowance. The cold tap didn't work in the bathroom so I couldn't get a drink until 7:30 at breakfast, theirs no kettle or wardrobe in the room. The TV didn't work and the old sash windows are that thin it sounds like you're sleeping outside. On a positive not the food is really nice and the staff are very polite and welcoming.
The room was very disappointing. No tea/coffee facilities. No adequate heating. Bathroom freezing cold, ripped flooring pink stains in the bath. Room smells stale and of the restaurant below There was a gap above window adding to the coldness. No window blind, therefore no privacy ; overlooking a tyre garage. We asked for the room to be looked at and was given a heater, after it being on for over 4 hrs the bathroom had not warmed up. We had to book into the local Travelodge. We have asked to speak to the manager to resolve our concerns and to be reimberced 3 weeks later still no reply .
Really good food. Great staff they could not be better.
Great staff. Very courteous. Managed to sneak a lite bite before they started the evening meals, which was perfect for our mid-journey break. I will definitely be coming back!
We ate at the Taste Of Nepal restaurant at The Bridge Hotel in Thrapston and really enjoyed the experience. The food was great - really tasty with plenty of flavour. They had a Vegan menu with really good choice. We will definitely be returning to try the rest of the Vegan dishes. The staff were friendly and helpful. Well worth the drive from Kettering.
Hotel is undergoing refurbishment so I’m presuming I stayed in one of the older rooms. Room was comfortable but dated, could do with a little spruce up of facilities and perhaps a dust (spiders!). No real provisions for complementary toiletries - only a small bar of soap. No tea or coffee making facilities in any of the rooms which is a real shame and something that should be looked into offering as standard. Breakfast was prompt when ordered and very filling, though in the morning (around 07:30) the staff seemed to be elsewhere so there was a wait to be acknowledged and seated. Staff are lovely though and so accommodating - I will be back (hopefully to try one of the newer rooms!)