Hotel Chinzanso Tokyo

Guests are required to show a photo identification and credit card upon check-in

Please note that all Special Requests are subject to availability and additional charges may apply

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests

An accommodation tax per person per night is not included in the price and needs to be paid at the property

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19)

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff

Certain services and amenities may be reduced or unavailable as a result

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19)

Swimming pool #1 is closed from Mon 23 May 2022 until Fri 27 May 2022 Swimming pool #1 is closed from Mon 12 Sept 2022 until Fri 16 Sept 2022 A deposit via PayPal for non-refundable plan is required to secure guest reservations

The property will contact the guests after booking on instructions about payment

Guests must make the payment via PayPal within the instructed date or guest reservations may be cancelled

Spa & Pool access is available at an additional charge, unless included in room charge

Please note that children 3 years old and below cannot enter the spa facilities including the open-air heated tub, hot springs bath and pool

Children 12 years old and younger must be accompanied by an adult

Children 13 years and older may enter the fitness centre

Please note that the hotel will undergo a scheduled power outage due to facility inspections and electric facilities including WiFi, air conditioning, lifts and hot water supply will be out of service on the following dates/times: 05 January 2022, 01:00-05:00

In addition, room service, WiFi and air conditioning are unavailable from 01:00 to 06:00